The Reservation Executive is responsible for handling all guest reservation requests efficiently and professionally ensuring maximum occupancy revenue and guest satisfaction while maintaining accurate records and smooth communication with all relevant departments Key Responsibilities1 Reservation Handling Manage and process reservations received through phone email OTA platforms Booking com MMT Agoda etc and direct walk-ins Ensure accurate entry of guest details room types rates and special requests in the reservation system Confirm bookings promptly and send booking confirmations to guests Monitor and respond to booking inquiries in a timely and courteous manner Handle modifications cancellations and no-shows according to property policies 2 Customer Service Provide prompt friendly and professional assistance to guests regarding reservation queries Communicate property policies e g check-in check-out time advance payment cancellation policies clearly to guests Coordinate with the front office and housekeeping to ensure special requests are met 3 Revenue and Inventory Management Work with the Revenue Front Office Manager to optimize room sales through effective rate management and up-selling Track daily inventory and inform management of booking trends and occupancy forecasts Support in implementing strategies to reduce last-minute cancellations and maximize revenue 4 Communication Coordination Liaise closely with the Front Office Housekeeping and Sales teams to ensure seamless guest experience Maintain accurate reservation records and generate daily weekly reservation reports for management review Assist in managing group bookings and coordinating with travel agents or corporate clients 5 Administrative Duties Maintain a clean and updated reservation database at all times Assist in preparing invoices for advance payments when required Ensure compliance with hotel policies and data privacy standards Qualifications Skills Bachelor s degree in Hospitality Tourism or related field preferred Minimum 1-2 years of experience in hotel reservations or customer service Proficiency in PMS CRM software and OTA platforms Strong verbal and written communication skills Excellent customer service and problem-solving abilities Ability to multitask and work under pressure during peak booking seasons Performance Indicators Accuracy of bookings and guest details Response time to guest inquiries and confirmations Contribution to occupancy and revenue growth Guest satisfaction feedback Coordination and communication efficiency with internal teams Job Types Full time Permanent Pay 16 000 00 - 21 000 00 per month Benefits Commuter assistance Flexible schedule Food provided Life insurance Paid sick time Paid time off Work Location In person Speak with the employer 91 (phone hidden)