Project Role Technology Support Engineer Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability Create and implement Requests for Change RFC and update knowledge base articles to support effective troubleshooting Collaborate with vendors and help service management teams with issue analysis and resolution Must have skills Broadcasting Media Good to have skills NA Minimum 12 year s of experience is required Educational Qualification 15 years full time education Summary As a Technology Support Engineer your typical day involves resolving incidents and problems that arise across various business system components ensuring that operational stability is maintained You will create and implement Requests for Change while also updating knowledge base articles to facilitate effective troubleshooting Collaboration with vendors and service management teams is essential as you will assist in issue analysis and resolution contributing to a seamless operational workplace Roles Responsibilities - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Expected to provide solutions to problems that apply across multiple teams - Facilitate training sessions for junior team members to enhance their skills and knowledge - Monitor system performance and proactively identify areas for improvement Professional Technical Skills - Must To Have Skills Proficiency in Broadcasting Media - Strong understanding of incident management processes and tools - Experience with service management frameworks such as ITIL - Ability to analyze complex technical issues and provide effective solutions - Familiarity with vendor management and collaboration techniques Additional Information - The candidate should have minimum 12 years of experience in Broadcasting Media - This position is based at our Gurugram office - A 15 years full time education is required 15 years full time education About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process Accenture is committed to providing veteran employment opportunities to our service men and women

📌 Technology Support Engineer (Gurugram)
🏢 Accenture
📍 Gurugram