Key Job Details

Location : WFO (Mumbai)

Level : Mid-level & Senior

Employment type : Full Time
Job Description

Provide Implementation and post go-live support on
- BMC Helix ITSM
- CMDB, Asset Management
- Integration
- DWP, Smart IT, PWA
- Helix Dashboard
Primary Skill (Must Have)
- Experience to Implement ITSM, CMDB on Helix SaaS end to end (At least 1 project)
- Experience in Data migration, Integration, ETL
- Build complex service catalog and Helix Dashboard reports
- Build integration using REST API, Web service, ETL spoon client
- Experience in configuring, implementing CMDB and asset management
Nice to Have
- Experience with infrastructure platforms components hosting Helix, along with Docker and Kubernetes
- Helix GPT configuration and build
Experience Required
- 5-8 Years (L3)
- 8-12 Years (L4)
Key Responsibilities
- Extensive experience with BMC Remedy/Helix ITSM Core (Smart IT, PWA, Innovation studio, Asset, Incident, Problem, Knowledge, Change, Release Management, DWP, Helix Dashboard)
- Configuration of client gateway




- Experience to load foundation, process and transactional data using ETL jobs
- Experience in configuring, implementing CMDB and asset management
- Experience in configuring CMDB reconciliation, normalization, data load using ETL and OOTB methods
- Experience in setting up complex integration of BMC ITSM with On-premise and cloud solutions
- Experience in customization and enhancement in ITSM, Innovation suite and PWA application
- Experience to build complex workflow in Digital workplace advanced
- Experience in BMC Helix ITSM implementation build, data load and customization
- Proficiency in BMC Helix ITSM development, including form and workflow development, field and schema design, and integration.
- Solid Experience to work on ITSM application like Incident Management, Change management, Problem management, CMDB, Smart IT, Knowledge management, Helix Dashboard
- Experience to create service catalog, workflow in Digital workplace

📌 BMC Helix ITSM (Mumbai)
🏢 AiRo Digital Labs
📍 Mumbai