To systematically line up patients, maintain data about patients and doctor availability and resolving queries in the OPD.
Basic Information
- Position Title Designation: Executive
- JD Code: shb/ind/hosp/01
- Job Family: Business Support
- Department: Operations Hospitality
- Role Details: To be filled up as per the requirement of the Division / unit / function / territory
- Grade: A3
- Reporting To: Manager
- Division: Indore
- Unit: Indore
Location Details
- Base Location (City): Indore
- Country: India
Job Holder Specifications
Qualification
- Basic Qualification / Education / Vocational Training: Graduate in any discipline
- Advanced Qualification / Certification / Specialist Training: -
Experience
- Minimum Experience: Fresher
- Specific / Relevant Experience: Experience of working with hospital industry
Competencies
Behavioural
- Courteous and skilled approach
- Responsible in nature
- Polite in speech
- Problem solving ability
- Tolerant
Functional
- Articulate with MS office
- Documentation of data
- Knowledge about doctors and their availability
- Cash management
Objective
Key Responsibilities
- Administration: Attending to calls and giving appointments as per doctor availability
- Preparation of patient files as per patient details
- Maintaining data for patient waiting time for OPD in excel on daily basis and forwarding the same in the dedicated whatsapp group
- Processing the billing in OPD of patients
- Taking note of doctor in-out maintenance in excel
- Coordinating with patients by directing them to othe departments or referring them to other doctors etc
- Schedulling the allocation of consultation rooms to doctors
- Submitting monthly MIS like patient data, in-out, follow up/new patients to HOD
- Informing HR through mails about doctor leave
- Resolving all patients and department queries on timely basis
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