Description
- Robust hands-on experience with Cisco PCCE in enterprise environments.
• Proven expertise in Cisco Finesse (agent desktop customization and gadget development).
• Experience with CCP REST APIs and XMPP-based integrations.
• Solid understanding of contact center routing logic (queues, skills, priorities, task routing).
• Experience designing high availability and disaster recovery solutions.
• Familiarity with messaging systems such as Kafka or Redis.
• Experience with observability and monitoring tools (Splunk, Prometheus, Grafana).
• Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD).
• Proficiency with SQL Server or PostgreSQL.
• Experience working in healthcare or other regulated environments (HIPAA/PHI).
• Strong troubleshooting, communication, and documentation skills.

Nice to Have
• Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms.
• Familiarity with Genesys or other contact center platform migrations.
• Advanced knowledge of Docker/Kubernetes (OpenShift preferred).
• Scripting experience (Python,



PowerShell) for automation.
• Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.

Responsibilities
- Back-End Development: Design, build, and maintain efficient, reusable, and reliable code
for our server-side application
• Front-End Development: Build engaging and responsive user interfaces using front-end
technologies including React JS and Angular JS.
• Database Management: Manage and optimize data storage solutions
• AI Integration & Prompt Engineering: Utilize experience in prompt engineering (system
prompts & user prompts) and AI-driven development tools like GitHub Co-pilot and Cursor
to enhance development efficiency and integrate AI features into applications.
• System Architecture & DevOps knowledge: In-depth understanding of the entire web
development process (Object Oriented programming, design patterns, development, and
deployment) and DevOps practices, including CI/CD pi

📌 Cisco PCCE (Bengaluru)
🏢 Insightek Global Consulting
📍 Bengaluru