About the Company

Fleet Lead (Rider Operations) Position: Fleet Lead – Rider Operations Location: Delhi Department: Operation

s

About the Ro

le

We are looking for a highly motivated and result-oriented Fleet Lead to manage and oversee delivery rider operations. The ideal candidate will be responsible for rider onboarding, engagement, productivity, compliance, and overall fleet performance to ensure seamless last-mile operatio

ns.

Responsibili
- ties

Fleet & Rider Manag
- ementManage and supervise a team of delivery partners/riders across assigned hubs or city locat
- ions.Ensure adequate rider availability to meet daily operational requirem
- ents.Monitor rider attendance, productivity, and adherence to sched
- ules.Drive rider engagement initiatives to improve retention and reduce attri
- tion.Recruitment & Onboa
- rdingManage end-to-end rider hiring and onboarding activi
- ties.Source riders through field activities, vendor networks,



referrals, and local hiring chan
- nels.Coordinate documentation, background verification, and joining formali
- ties.Ensure timely onboarding and activation of ri
- ders.Operations Manag
- ementMonitor daily operational metrics such as order fulfillment, on-time delivery, rider utilization, and producti
- vity.Ensure smooth execution of last-mile delivery operat
- ions.Identify operational challenges and implement corrective act
- ions.Coordinate with hub teams and stakeholders to ensure service excell
- ence.Performance & Compl
- ianceTrack rider performance metrics and provide regular feedback and coac
- hing.Ensure riders comply with company policies, safety guidelines, and
- SOPs.Handle rider grievances, escalations, and disciplinary act

ions.

📌 Fleet Lead (Mumbai)
🏢 Licious
📍 Mumbai