We are looking for a Desktop Support Engineer to provide technical assistance to employees, troubleshoot hardware/software issues, manage IT assets, and ensure smooth day-to-day IT operations across the organization.

Key Responsibilities:
- Provide first-level technical support for desktops, laptops, printers, scanners, and other IT peripherals.
- Install, configure, and troubleshoot Windows OS, MS Office, applications, and system software.
- Diagnose and resolve hardware, software, network, and connectivity issues.
- Manage user accounts, system access, email configuration, and basic IT security requirements.
- Perform system maintenance, updates, antivirus checks, and data backup support.
- Maintain IT asset inventory, issue/return records, and service documentation.




- Coordinate with vendors and external IT support teams for hardware/software-related issues.
- Provide remote and in office technical support to employees across locations.
- Ensure timely resolution and proper documentation of IT support tickets.

Desired Profile:
- Diploma/Bachelor’s degree in Computer Science, IT, or a related field.
- 1–3 years of experience in Desktop/IT Support.
- Good knowledge of Windows OS, MS Office, hardware troubleshooting, LAN/Wi-Fi, printers, and basic networking.
- Knowledge of Active Directory, Microsoft 365, antivirus, and remote support tools will be an advantage.

Work Location: In person

📌 Desktop Support Engineer (Kolkata)
🏢 Trisita Engineering
📍 Kolkata