The Retail Finance Coordinator is responsible for coordinating vehicle finance and loan-related activities between customers, the dealership, and banks/financial institutions. The role ensures smooth and timely processing of finance applications and vehicle deliveries.
Key Responsibilities
- Explain available vehicle finance options and schemes to customers.
- Coordinate with banks and finance companies for loan applications.
- Collect and verify required customer documents for finance processing.
- Submit loan applications and follow up with banks for approval and disbursement.
- Coordinate with Sales Executives, customers, and finance companies to ensure timely processing.
- Track the status of finance applications and maintain proper records.
- Follow up on pending documents, approvals, sanctions, and disbursements.
- Assist in resolving finance-related queries and issues raised by customers.
- Ensure all finance documentation is completed accurately before vehicle delivery.
- Maintain daily and monthly reports related to finance cases, approvals,
and disbursements.
- Coordinate with the accounts and sales teams regarding payment and delivery formalities.
- Maintain valuable relationships with bank and finance company representatives.
- Ensure compliance with company and finance partner procedures.
Required Skills
- Good communication and customer-handling skills.
- Basic knowledge of vehicle loans and retail finance.
- Good follow-up and coordination skills.
- Basic knowledge of MS Excel and MS Office.
- Ability to maintain accurate records and documentation.
- Good negotiation and problem-solving skills.
- Ability to work under targets and deadlines.
Qualification & Experience
- Qualification: Any Degree / Diploma.
- Experience: 1–3 years in automobile finance, retail finance, banking, or a similar role preferred.