Lead the Wellness team within the GCS, overseeing administration of wellness and benefits programs, vendor coordination, and program effectiveness monitoring. Ensure accurate, compliant, and employee-centric delivery of wellness programs in alignment with enterprise Total Rewards strategy.
Key Responsibilities
Lead and develop the Wellness team, ensuring high-quality administration of wellness programs and vendor coordination
Oversee wellness program enrollment administration, in-house and outsourced wellness program delivery, and vendor management
Monitor wellness program effectiveness, analyzing utilization data and outcomes to inform continuous improvement
Partner with the Total Rewards & Mobility Delivery Lead and Total Rewards COE on wellness strategy alignment
Manage vendor relationships for outsourced wellness programs, ensuring SLA adherence and service quality standards
Ensure compliance with benefits regulations and internal wellness program governance requirements
Coordinate with HR communications and Digital HR teams to support wellness program awareness and employee engagement
Track and report on wellness delivery metrics, escalating issues and improvement opportunities to leadership
Knowledge and Experience
Advantages administration, employee wellness, or HR program delivery experience
Strong knowledge of wellness program design, administration, and vendor management in large organizations
Experience managing wellness or benefits delivery teams within a GCC or shared services model
Understanding of benefits compliance requirements and wellness program governance
Demonstrated ability to manage vendor relationships and monitor program effectiveness
Our Commitment to Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experi