Full Stack Lead
Level: Lead / Senior Lead
Immediate joiners Prefered

Role Overview

Worktual is an AI-native customer engagement platform comprising CRM, Campaign Management, AI Native Contact Center, Lola Chatbot & Voice Bot, CDP, CVM, Web Tracking, Social Media Automation, and Ticketing.

As a Full Stack Lead, you will be a hands-on technical leader responsible for designing, developing, and delivering high-quality, scalable enterprise software across frontend, backend, databases, real-time communication systems, messaging infrastructure, and AI integrations. You will lead a team of engineers while actively coding, conducting reviews, and driving technical excellence.

Key Responsibilities

Technical Delivery & Development
- Lead end-to-end development of Frontend Applications, Backend Services, APIs, Business Logic, Databases, and AI-enabled features.
- Design and implement robust communication channels and messaging systems including Redis (caching, Pub/Sub, real-time messaging), Kafka (event streaming, high-throughput processing), REST & GraphQL APIs, WebSockets,



and other asynchronous messaging patterns.
- Architect and build Multi-Tenant solutions with Row-Level Security (RLS), RBAC, MFA, Encryption, and Audit Logging.
- Develop real-time systems including Web Tracking, Chat, Voice, Campaign Engines, and Social Media Automation using appropriate communication technologies.

Integrations & Ecosystem
- Build and maintain integration connectors with CRM, CDP, ERP, Payment Systems, Social Platforms, Communication Platforms, and External AI Services using reliable messaging and API patterns.

AI Integration
- Implement LLM integrations, RAG pipelines, Conversational AI, Agentic Workflows, Lead Scoring, and AI Content Generation.

Quality & Engineering Practices
- Enforce high coding standards through code reviews, documentation, and design reviews.
- Drive CI/CD pipelines, automated testing, monitoring, logging, and observability.
- Promote responsible use of AI-

📌 Fullstack Lead (Chennai)
🏢 Worktual Innovations
📍 Chennai