Add in a functional EVP before role details - ANSR to take point on creating these statements ABOUT EVERNORTH Evernorth exists to elevate health for all because we believe health is the starting point for human potential and progress As champions for affordable predictable and simple health care we solve the problems others don t won t or can t Our innovation hub in India will allow us to work with the right talent expand our global footprint improve our competitive stance and better deliver on our promises to stakeholders We are passionate about making healthcare better by delivering world-class solutions that make a real difference We are always looking upward And that starts with finding the right talent to help us get there Application Development Senior Manager - Production Support Position Overview The Application Development Senior Manager - Production Support will lead and manage a global production support team ensuring the stability availability and performance of critical business applications This role requires close collaboration with the US-based team to provide seamless 24x7 support drive operational excellence and implement best practices for incident problem and change management Key Responsibilities Team Leadership Management Lead and mentor a production support team in Hyderabad ensuring high engagement and performance Collaborate with the US-based team to maintain global coverage and consistent service delivery Operational Excellence Oversee incident problem and change management processes to ensure timely resolution and minimal business impact Drive root cause analysis and implement permanent fixes to reduce recurring issues Stakeholder Management Act as the primary point of contact for business and technology stakeholders for production support matters Communicate effectively with senior leadership on system health major incidents and improvement plans Continuous Improvement Identify opportunities to automate and optimize support processes Implement monitoring and alerting enhancements to proactively manage system performance Compliance Governance Ensure adherence to SLAs compliance standards and audit requirements Maintain accurate documentation for processes incidents and changes Required Qualifications Bachelor s degree in Computer Science Information Technology or related field Master s degree preferred 10 years of IT experience with at least 5 years in production support leadership roles Strong understanding of ITIL processes and best practices Experience managing global teams and working in a follow-the-sun support model Monitoring Tools Experience with tools like Splunk AppDynamics Dynatrace Nagios or similar for application and infrastructure monitoring Incident Management Platforms Familiarity with ServiceNow Jira or similar ticketing systems Database Middleware Knowledge Basic understanding of SQL Oracle WebLogic or similar technologies Cloud Virtualization Exposure to AWS Azure or other cloud platforms Automation Scripting Ability to leverage PowerShell Python or Shell scripting for automation Strong Analytical Skills Ability to interpret logs metrics and dashboards to troubleshoot issues Excellent communication stakeholder management and problem-solving skills These two sections will be standardized in the JD template and made not editable Location Hours of Work Specify whether the position is remote hybrid in-office and where the role is located as well as the required hours of work Equal Prospect Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity equity and inclusion efforts to educate inform and advance both internal practices and external work with diverse client populations About Evernorth Health Services Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people Join us in driving growth and improving lives

📌 Hih - Application Development Senior Manager (Andhra Pradesh)
🏢 The Cigna Group
📍 Andhra Pradesh