Job ID 208059 Required Travel Minimal Managerial - No Location India-Pune Amdocs BPO -Amdocs Site Who are we Amdocs helps those who build the future to make it amazing With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations Listed on the NASDAQ Global Select Market Amdocs had revenue of 5 00 billion in fiscal 2024 For more information visit At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day We believe in creating a workplace where you not only excel professionally but also thrive personally Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world iframe width 560 height 315 src https www youtube com embed j4BzOFa1cIY si pUxqoisMoe2cvBz4 title YouTube video player frameborder 0 allow accelerometer autoplay clipboard-write encrypted-media gyroscope picture-in-picture web-share referrerpolicy strict-origin-when-cross-origin allowfullscreen iframe In one sentence Serve as first point of contact for incidents and service requests from end-users What will your job look like End-User Technical Support Provide Level 1 and Level 2 desktop support to internal users Troubleshoot hardware software OS and network-related issues Install and configure applications drivers and peripherals Provide remote and on-site support including meeting room A V systems Support VIP users with priority handling IT Compliance Audits RCA Conduct weekly and monthly IT compliance audits Prepare detailed Root Cause Analysis RCA reports for incidents Maintain compliance documentation and audit records Hardware Software Asset Management Install upgrade and troubleshoot Windows Linux and macOS systems Manage current hire setups PC refresh cycles and device retirements Maintain IT asset inventory and coordinate with vendors Application System Support Troubleshoot Java-based and enterprise applications Support Microsoft Office Outlook Teams and collaboration tools Perform OS-level troubleshooting and patch management Systems Administration Infrastructure Manage users groups permissions and group policies Support servers LAN WAN VoIP routers switches and firewalls Ensure timely security updates and system uptime Cloud Networking Virtualization Provide basic support for Azure AWS and Genesys Cloud Support VMware virtualization environments Assist with Cisco networking devices Service Delivery Collaboration Document incidents and service requests accurately Follow up with users to ensure issue resolution Collaborate with IT teams and contribute to knowledge base articles All you need is Required Qualifications 4 years of hands-on experience in Desktop Support and IT Compliance Experience as IT Support Engineer Desktop Support Engineer or System Administrator Strong knowledge of Windows 10 11 Linux and macOS Experience with hardware peripherals and office automation Basic knowledge of cloud platforms networking and virtualization Preferred Skills Certifications Microsoft ITIL or equivalent certifications Experience with IT audit frameworks and ITSM tools Strong analytical documentation and communication skills Why you will love this job You will have a wide scope of activities You will have excellent products and solutions You will have scope for professional development

📌 Technical & Business Operations Agent-bpo (3+yr)(desktop Support )
🏢 amdocs
📍 Pune