Role Overview As the Senior Director of Global IT you will be a pivotal member of the global IT leadership team Unlike traditional regional head roles this position carries global accountability for several Enterprise Applications AI Development and Software Engineering Excellence You will lead the execution for our global digital backbone ensuring that our enterprise systems and custom-built AI agents are scalable integrated and high-performing You will balance global functional excellence with local site leadership serving as a bridge between our Global HQ in California and our growing innovation hub in Bangalore Key Responsibilities 1 Global Enterprise Applications Architecture AI Automation Roadmap Oversee the strategic rollout of Enterprise AI initiatives ensuring projects align with corporate efficiency goals and deliver measurable ROI Ecosystem Governance Manage the high-level roadmap for systems integration ensuring a unified data strategy that supports global business transparency and cross-departmental collaboration 2 Operational Excellence Delivery Management Delivery Orchestration Provide executive oversight for the IT project portfolio ensuring teams meet deadlines manage dependencies and maintain high service-level agreements SLAs Quality Risk Governance Establish and monitor organizational standards for quality assurance and release protocols to minimize business disruption and ensure operational continuity Technical Debt Sustainability Chair the governance board to review major technical decisions ensuring long-term scalability and preventing organizational inefficiencies caused by fragmented legacy systems Resource Capacity Planning Optimize the allocation of engineering talent across various global projects to ensure balanced workloads and high team morale 3 IT Infrastructure End-User Excellence Global Support you will provide strategic oversight for the India-based infrastructure and support teams to ensure 24 7 operational excellence Security Compliance Ensure all global systems meet stringent data privacy GDPR SOC2 and cybersecurity standards 4 Strategic Leadership Stakeholder Management Dual Reporting Navigate a complex matrix workplace reporting functionally to the Head of IT Belmont for global strategy and administratively to the India GM for local site success Talent Development Build and mentor a high-performing team of architects developers and engineers in Bangalore fostering a culture of innovation and accountability Vendor Budget Management Manage global vendor relationships and departmental Opex Capex budgets Required Qualifications 20 years in IT leadership with at least 5 years in a Global Director-level capacity Proven track record of managing Enterprise Applications and complex integrations Hands-on experience leading enterprise IT teams and modernizing legacy stacks Technical Skills Deep understanding of Cloud Architecture AWS Azure GCP Expertise in Agile methodologies DevOps and modern QA automation Knowledge of enterprise data architecture and governance Soft Skills Crucial Executive Presence Ability to influence C-suite stakeholders across different time zones and cultures Communication Exceptional English verbal and written skills ability to translate deep technical concepts for business leaders Strategic Agility Ability to pivot between high-level strategy and deep-dive technical problem-solving

📌 Senior Director It (Bengaluru)
🏢 RingCentral
📍 Bengaluru