Customer Success Architect This role has been designed as Onsite with an expectation that you will primarily work from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE Who We Are In the HPE Hybrid Cloud we lead the innovation agenda and technology roadmap for all of HPE This includes managing the design development and product portfolio of our next-generation cloud platform Green Lake Working with customers we help them reimagine their information technology needs to deliver a easy consumable solution that helps them drive their business results Join us redefine what s next for you What you ll do The Customer Success Architect position is a technical champion within the Customer Success Team who drives the adoption of OpsRamp products and best practices with our customers As a Customer Success Solutions Architect you ll be managing the technical health of a group of our Enterprise GSI OEM clients - owning structured adoption and outcomes leading to value realization expansion and growth across your portfolio This is a customer-facing technical role responsible for post-deployment value adoption and realization You will work directly with our customers technical operational decision-makers and senior management to identify and prioritize business problems define KPIs and use cases around these plan technical strategies and build solutions for addressing these problems Strategies frequently include designing the solution and architecture You ll work alongside the Customer Success Leads to adopt and help realize the value of the OpsRamp platform by Being the trusted partner for the customer on use-case and product functionality Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes This may include whiteboarding and helping design and architect a solution use case one day and aiding in overcoming their technical and cultural blockers the next Develop a deep understanding of OpsRamp IT Operations Platform architecture and its capabilities through training and hands-on experience Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer Being proactive about solving problems even if it s outside of your job description or area of expertise Serve as an important source for information regarding the customer s technical needs and provide customer feedback to for instance Product Management Engineering and Marketing Perform and own the health checks during the customer success engagement lifecycle in a client environment Understand and document client use cases and build best practice enablement and content packs for the various use cases Review the current state and help the customer realize the future state by performing regular health checks Strong technical understanding of the customers use cases and ability to map it to the OpsRamp capabilities Track support and feature requirements and interface with the Product and Engineering team where required for quick resolution Establish technical authority quickly with executive technical customer stakeholders Invest time in documenting best practices capturing and disseminating knowledge and other initiatives that enhance the growth of OpsRamp What you need to bring Have at least 5 -10 years of experience and proven success in one or more of the following Solution or enterprise Architecture implementation consulting Enterprise B2B SaaS preferred Ability to perform the following Proactive problem management issue resolution understanding and documenting the customer s architecture identifying best practices and managing customer expectations Demonstrate empathy and understanding of the work of engineers architects managers and cross-functional teams Skill in navigating organizations and creating alliances to resolve problems Ability to quickly learn and certify newer technologies Possess creativity and ability to learn and adjust on the go - you are an expert problem solver Are detail-oriented with a passion for technology Have great teamwork skills and willingness to have fun Required Skills 5-8 years experience preferably in the IT management ITOM APM fields At least 5 years experience in senior customer-facing positions as an Implementation Architect Service Delivery Architect or Lead Solution Architect In-depth knowledge and hands-on experience in one or more of the following Observability Process Automation Patching AIOps An in-depth understanding of infrastructure management and intelligent automation is preferred Familiarity with cloud-native design patterns microservices and modern web-scale architectures Excellent written and oral communication skills analytical self-motivated and quick on-the-job learning skills Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude Additional Skills Accountability Accountability Action Planning Active Learning Inactive Active Listening Bias Business Growth Business Objectives Business Planning Coaching Commercial Acumen Creativity Critical Thinking Cross-Functional Teamwork Customer Experience Strategy Customer Loyalty Data Analysis Management Data Collection Management Inactive Data Controls Design Thinking Empathy Follow-Through Growth Mindset Intellectual Curiosity Inactive Long Term Planning 10 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow HPECareers on Instagram to see the latest on people culture and tech at HPE india hybridcloudJob ServicesJob Level Specialist HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Equal Employment Opportunity Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories