Job ID486007 Posted since01-Dec-2025 OrganizationGlobal Business Services Field of workCustomer Services CompanySiemens Technology and Services Private Limited Experience levelExperienced Professional Job typeFull-time Work modeOffice Site only Employment typePermanent Location s Mumbai - Maharashtra - India Hello go-getter We know that a business only thrives if our people are thriving That s why we always put our people first Our global and diverse team would be happy to support you and challenge you to grow in many ways Who knows where our joint journey will take you Siemens Global Business Services GBS is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services With more than 20 years of experience Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate digitalize and optimize business processes with a portfolio that covers end-to-end business needs You ll make a difference by We are currently looking for Order Management Specialist to join our India international order management logistics Centre in one of our Divisions B2B model The successful candidate will be primarily responsible for customer order processing products and systems some logistics activities and taking part in shaping of a customer service model Processing orders in the system based on the input from customers and regional commercials SO creation and Amendments Creation of E-WAY bills Customer code creation and amendments in PEGA Credit enhancements in Mendix Creation of WBS and closure activities Creation of Proforma Invoice Creation of Billing handling clarification of billing query Handling reporting with scope of activities for BA commericial Organization of deliveries and material flow within the company in line with relevant regulations Cooperation with suppliers shipping companies and customs agencies Monitoring delivery timetables Controlling circulation of documents verifying their correctness and monitoring shipping documents Actively proposing process optimizations Act as a stakeholder Siemens representative when communicating with customer Delivery of order handling services to 2 or more country business lines role 80 operational Managing returns and escalations Contacts with customers via email phone Productive training of team members including new joiners Supporting Logistics Specialists in exceptions handling process GS End-to-end process - from order till invoice cash collection Your success is grounded in A university degree Around 2 years of experience in order processing logistics customer service Knowledge of ERP software preferably SAP and or educational background in logistics Ability to work in a team Language preferably English Hindi Work from office - Nashik as per customer requirement Good communication and customer service skills Open-mindedness and constructive attitude to performed tasks Willingness to work for extended hours on weekdays weekends during month end quarter end close Join us and be yourself We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society Come bring your authentic self and create a better tomorrow with us Protecting the environment conserving our natural resources fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens They are an integral part of our Business Conduct Guidelines and our corporate strategy This role is based in Mumbai But you ll also get to visit other locations in India and globe so you ll need to go where this journey takes you In return you ll get the chance to work with teams impacting entire cities countries and the shape of things to come We re Siemens A collection of over 312 000 minds building the future one day at a time in over 200 countries