At Roche you can show up as yourself embraced for the unique qualities you bring Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come Join Roche where every voice matters The PositionJob Title Life Sphere Multi Vigilance LSMV Service Delivery Manager Location Pune India Job Type Full-time Mission As the LSMV Service Delivery Manager you are accountable for the design delivery and continuous improvement of services for Drug Safety System Life Sphere Multi Vigilance technology products Your mission is to enable Roche to make and deliver quality pharmaceutical products effectively and efficiently What You ll Be Working On Service Ownership Own every aspect of the service delivery governance and performance Lead the resolution of incidents and problems ensuring timely and effective solutions Perform complex root cause analysis and implement preventive measures to avoid issue recurrence Collaboration and Escalation Collaborate with business leaders to establish fit-for-purpose quality services and act as an escalation point for major issues Work with Product Managers and business leaders to ensure releases and changes are delivered in a controlled and compliant manner Continuous Improvement Drive continuous improvements to facilitate good enough team output and elevate the overall service experience Implement and continuously mature DevOps practices Leadership and Mentorship Act as an IT System Owner for multiple safety applications Act as an IT Product Owner and partner with Product Managers to manage application roadmaps Participate in large global cross-functional squads taking a leading role and mentoring colleagues Lead service delivery teams composed of internal and external third-party partners to achieve fit-for-purpose service levels in productivity quality output and cost Audit and Compliance Lead and serve as the IT Point of Contact for inspections and audits ensuring processes are designed and updated with audits and compliance in mind Ensure the company s audit readiness and support inspection activities Security Oversee the implementation of data security measures to protect sensitive and critical information from unauthorized access breaches and other vulnerabilities Stakeholder Communication Communicate effectively with external partners and vendors to optimize service delivery and performance Team Collaboration Foster good collaboration across projects and functional groups and between IT and business Role model teamwork and drive valuable collaboration practices within the team Ideal Candidate Characteristics Domain Knowledge Deep understanding of Drug Safety Systems Life Sphere Multi Vigilance Strong knowledge of ITIL and best practices for IT Service Management ITSM Business domain expertise in the pharmacovigilance industry safety and risk management areas Experience 12 years of experience in a Service Delivery Manager or equivalent role providing mission-critical services in a global organization 4 years of experience handling pharmacovigilance inspections and audits Proven experience working with IT and Business Senior Leaders in a global environment Project management and release management experience Hands-on experience with DevOps and CI CD environments Skills and Attributes Strong stakeholder management and communication skills Solid system ownership skills that keep systems aligned with business needs and regulatory requirements Passion for learning sharing and developing best practices Result-driven and capable of achieving effective outcomes with an agile mindset Positive attitude high energy and exceptional cross-group collaboration skills Combination of analytical thinking hands-on problem-solving and a customer-service mindset Requirements Bachelor s degree in Computer Science Information Systems or a related field or equivalent project-related experience ITIL V3 V4 certification preferably Experience in Computer Systems Validation CSV Knowledge and awareness of regulations like HIPAA GDPR FDA CFR Part 11 Experience in highly regulated industries preferably Life Sciences Ability to support global initiatives programs and projects and coordinate their implementation at the site level Flexibility to participate in virtual meetings outside normal hours and respond to escalations for major incidents Knowledge of the Scaled Agile Framework SAFe is a plus Roche is an equal opportunity employer and prohibits unlawful discrimination based upon any legally protected ground Roche will make a good faith effort to accommodate the individual needs of applicants with disabilities in our recruitment process Who we are A healthier future drives us to innovate Together more than 100 000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact Let s build a healthier future together Roche is an Equal Opportunity Employer

📌 It Service Delivery Manager(healthcare Domain) (Maharashtra)
🏢 Roche
📍 Maharashtra