Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive sustainable and agile With more than 28 000 employees who make the world better every day we know we have something special Behind our customers - amazing companies that help feed the world provide life-saving medicine on a global scale and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better We welcome all makers forward thinkers and problem solvers who are looking for a place to do their best work And if that s you we would love to have you join us Field Service Lead Location Chennai Bangalore Hyderabad The person will be responsible attending service calls manage annual maintenance service contract He will be managing the local projects working with vendors supported by project manager You will report to the Solutions Service Business Lead Your Responsibilities 1 Attend to field service work as determined and scheduled 2 Provide technical assistance and field service to customers by performing one or more of the following Engineering assistance application programming specifications etc Field service installation startup integration system optimization maintenance and warranty implementation Troubleshooting of hardware and software problems at customer site 3 Provide customer coordination of RA products and systems by performing the following functions On-site analysis and specification preparation Hardware configuration - system and product application Programming assistance Project coordination between customer OEM sales product division etc Technical support - field start-up integration and maintenance Documentation Testing and acceptance 4 Provide proper reporting of technical administrative and accounting information as required 5 Provide technical assistance to sales and customer personnel on product applications to include alternatives recommendations explanations surveys etc to meet the customer s requirements 6 Make recommendations for product improvements especially as they affect operations and reliability of RA products 7 Pursue all opportunities to generate revenue for all RA products and technical support services including but not limited to applications engineering contracts retrofit contracts training documentation and support service agreements The Essentials - You Will Have 3 to 5 years experience in Industrial Automation Relevant field support and service experience in Industrial Automation Control field Ability to design develop program and troubleshoot PLC HMI and SCADA systems Hands-on experience on RA products like Allen Bradley PLC SCADA will be added advantage i e Studio 5000 Factory TalkView SE Factory Talk Historian Vantage Point and Asset Centre Experience in Basic Network management Experience in Industrial Automation Maintenance or Field Service Operation preferred Prepared to travel 60 of the time in any month and sometimes for extended periods to remote sites in India Perform any other relevant duties as and when assigned by immediate Manager The Preferred - You Might Also Have Experience in Tyre Pharma Industries Experience in Products like SLC PLC5 ControlLogix FT View SCADA FT Historian FT Batch SQL Reporting Experience in ControlNet Device Net What We Offer Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local advantages At Rockwell Automation we are dedicated to building a diverse inclusive and authentic workplace so if you re excited about this role but your experience doesn t align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right person for this or other roles LI-MS2 LI-Onsite

📌 Senior Engineer - Field Support (Tamil Nadu)
🏢 Rockwell Automation
📍 Tamil Nadu