Key Responsibilities Customer Relationship Management CRM Update and maintain customer details enquiries and follow-ups in the CRM system Keep track of every leadfrom the first call to final closure Respond to customer messages calls WhatsApp queries and emails without delays Coordinate with the sales team to share lead updates requirements and next steps Generate simple follow-up reports and maintain a clean database Help resolve customer concerns by connecting them with the right team and ensuring proper feedback Customer Relationship Executive CRE Handle incoming calls from customers looking for project information Make outgoing calls to follow up on enquiries and schedule site visits Understand the customer s requirements and explain our projects in a explicit and simple way Assist customers during site visits documentation and booking formalities Keep customers updated about project stages payment schedules and paperwork Build long-term relationships by staying polite approachable and genuinely helpful Who We re Looking For Someone with good communication skills and a friendly confident tone A person who enjoys interacting with people and can stay patient during customer conversations Basic computer knowledge and comfort with CRM tools Any graduate with experience in customer handling sales support or real estate Good follow-up discipline and the ability to manage multiple customers at once