Key Responsibilities Handle inbound and outbound customer interactions via phone Address queries regarding payments refunds transaction failures and platform usage Record and maintain accurate customer interaction logs in CRM systems Educate customers about fintech products new features and secure usage best practices Ensure all communications adhere to company policies and industry compliance standards Meet performance goals related to response time resolution time and customer satisfaction Provide product and service feedback to enhance user experience and operational efficiency Required Skills Qualifications Bachelor s degree preferred 1-3 years of customer service experience ideally in fintech banking or the payments industry Excellent verbal and written communication skills Ability to manage high-pressure situations with professionalism and composure Strong attention to detail and analytical thinking Whatsapp CV - (phone hidden) Job Types Full-time Permanent Fresher Pay 18 000 00 - 25 000 00 per month Advantages Health insurance Paid sick time Provident Fund Work Location In person

📌 Customer Care Executive (New Delhi)
🏢 Ujobs Consulting
📍 New Delhi