- Customer Care Executive Tile Industry Position Customer Care Executive Industry Tiles Ceramics Building Material Location Mansarovar Garden Ramesh Nagar Preference Female candidates Candidates within 20-25 min of Travelling within 10Km of Radius Role Overview The Customer Care Executive will manage customer queries related to tile products coordinate with the sales showroom team support order processing and ensure smooth customer experience The role requires strong communication and understanding of tile specifications sizes finishes and application areas Key Responsibilities Handle incoming calls WhatsApp messages and email inquiries from customers dealers and architects Provide accurate information on tile products sizes finishes stock availability pricing and lead time Assist customers with product selection by understanding their requirements floor wall parking elevation etc Coordinate with the warehouse team for stock checks dispatch status and delivery timelines Support the showroom team in guiding walk-in customers with product options Manage and update customer details inquiry status and follow-ups in CRM ERP Coordinate sample dispatches to customers dealers and architects Address customer complaints related to delivery quality or installation and escalate when required Follow up on quotations order confirmations and payments as instructed Maintain communication with sales team regarding order progress and customer updates Prepare daily weekly customer interaction reports Ensure high customer satisfaction by providing timely and accurate support Skills Competencies Good knowledge of tiles sizes finishes glossy matte carving etc applications and basic installation terms Strong communication skills Hindi English Customer-first approach and problem-solving ability Positive coordination and follow-up skills Basic computer knowledge Excel WhatsApp Business Email handling Ability to multitask in a busy showroom office environment Qualification Experience Minimum 12th pass Graduate 1-3 years of experience in customer service or showroom support Experience in tile or building material industry preferred Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Work Location In person

📌 Customer Care Executive ( Female) (New Delhi)
🏢 BR Ceramics
📍 New Delhi