DESCRIPTION Amazon strives to be Earth s most customer-centric company where people can find and discover virtually anything they want to buy online By giving customers more of what they want - low prices vast selection and convenience - Amazon com continues to grow and evolve as a world-class e-commerce platform Amazon s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company s DNA The world s brightest technology minds come to Amazon com to research and develop technology that improves the lives of shoppers and sellers around the world About the Role Account Management- Brand Specialist Italian As a Brand Specialist as part of Amazon Vendor Services AVS Team of Retail Business Services you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors AVS team is looking for a bright customer obsessed driven and creative candidate to join our team You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor s business with Amazon You will engage directly with multiple internal teams to optimize the product line for key manufacturers vendors on Amazon com You will utilize a wide range of skills and work across major functional areas such as site merchandising buying inventory management finance operations and online marketing to drive the performance of strategic vendor partners at Amazon In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors You will conceive create and analyze a wide range of marketing and site merchandising efforts to include marketing campaigns to grow the vendor s traffic brand awareness customer conversion and revenue on Amazon Also you will look into strategic and operational aspects of their business with Amazon root cause analysis of issues and opportunities affecting the vendor s business Responsibilities Include Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a outstanding customer experience for buying consumers Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor s needs at Amazon Build strong communication channels at all levels set proper expectations provide clear status communications and manage towards a growth plan for the vendors Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon Work with internal Amazon teams vendors to improve operational aspects of their business in providing a great consumer experience Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience Provide thought leadership around planning roadmaps and execution Establish long term partnerships with key vendor partners for the group of vendors handled Support the launches of new programs categories and features Conduct regular WBR MBRs with the vendors highlight business metric performance and building action plans Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives Develop original ideas approaches and solutions to typical unusual or difficult situations or problems Demonstrate active listening skills highly consultative and solutions-oriented BASIC QUALIFICATIONS Bachelor s degree in enginnering or equivalent or 3 years of vendor management experience Can manage multiple projects and meet deadlines Advanced level of English and minimum B2 level for Spanish Language C1 preferred - - Proven analytical skills and demonstrated ability to manage the business by the numbers - - Excellent written and oral communication and presentation skills Ability to express thoughts logically and succinctly - - Ability to work in teams and ultimately focus on delivering results with high standardsPREFERRED QUALIFICATIONS Bachelor s degree or equivalent - - Exposure to retail buying retail planning allocation product project management marketing or e-commerce will be a plus - - SQL and VBA knowledge - - Lean Six Sigma Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner