Job Profile Receptionist-cum-Telecaller Designation Receptionist-cum-Telecaller Location Radiante Multispeciality Om Vihar Uttam Nagar Working Hours 10 AM - 8 PM or as per clinic requirement Salary Range 12 000 - 18 000 depending on experience 1 Job Purpose To manage front-desk operations patient coordination telecalling and smooth communication between patients and doctors The role ensures excellent patient experience and efficient clinic functioning 2 Key ResponsibilitiesA Front Desk Reception Greet patients warmly and register them Manage walk-in patients waiting area and queue system Guide patients towards doctor cabins procedure rooms payment desk etc Maintain cleanliness and qualified presentation at the reception desk Maintain OPD register daily footfall record and appointment book B Telecalling Appointment Handling Call leads patients for appointment confirmations Handle inbound calls appointment fixing inquiry handling clinic information Follow daily lead-calling targets fresh leads follow-ups Maintain call logs update lead status in CRM Google Sheet Explain treatments services offers camp details clearly to callers C Patient Coordination Assist patients with billing and documentation Inform patients about doctor timings schedules and waiting time Coordinate with Doctors Technicians Nurses and Manager for smooth flow Collect patient feedback and update records D Administrative Support Maintain files forms consent letters and reports Assist in marketing activities SMS WhatsApp broadcast follow-ups Support the clinic manager in daily operational activities 3 Skills Qualifications Required Minimum 12th Pass Graduate preferred Good communication skills Hindi English Basic computer knowledge MS Office WhatsApp Google Sheets Polite and patient-friendly attitude Experience in healthcare clinic hospital preferred but not must SOP Standard Operating Procedure for Receptionist-cum-Telecaller SOP 1 Opening Duty Morning Routine Reach 10-15 minutes before clinic opening Switch on lights AC and prepare the reception desk Open computer login to CRM Sheets phone system Check today s appointment list Confirm scheduled appointments by calling Make sure all forms registration consent are available SOP 2 Handling Walk-In Patients Greet patient with a smile and say Welcome to Radiante Multispeciality how may I help you Register the patient name age phone complaints Collect previous prescriptions reports if any Issue a token queue number Inform the patient about waiting time Guide the patient to doctor s room when their turn arrives SOP 3 Telecalling ProcessInbound Call Handling Answer the call within 3 rings Say Radiante Multispeciality how can I assist you Provide correct info about Doctor timings Services treatments Prices general range only Appointments Fix appointment and update record Share location on WhatsApp if requested Outbound Calling Check daily calling list from CRM Sheet Call leads professionally Follow telecalling script greeting service offer appointment Mark status Interested Not Interested Call Later Confirmed Send reminder message 2 hours before appointment SOP 4 Patient Billing Documentation Guide patient to billing counter when consultation procedure is completed Ensure proper entry of Consultation fee Procedure charges Discounts offers if applicable Provide printed WhatsApp bill Update records in daily closing sheet SOP 5 Coordination With Doctors Inform doctor about patient queue and any urgent cases Communicate about scheduled procedures special appointments Ensure all forms consents are ready before any procedure SOP 6 Complaint Feedback Handling Listen calmly to concerns Apologize politely for inconvenience Escalate major complaints to Clinic Manager immediately Note feedback in feedback register SOP 7 Closing Duty Update daily register Footfall calls made appointments booked Shut down computer AC lights Ensure cash collection is submitted to manager Organize the reception desk neatly Job Type Full-time Pay 12 000 00 - 18 000 00 per month Work Location In person

📌 Receptionist Cum Telecaller (New Delhi)
🏢 Radiante Multispeciality Skin & Laser Centre
📍 New Delhi