Job Req ID 47639 Location Hyderabad IN Function VIBS About Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment chance without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role title Client Manager Function Enterprise Band M2 Department Strategic Accounts Reports to GM - Account Director Location Hyderabad Role purpose The Client Manager is responsible to understand the business and most important be a bearer of relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers End to end operational excellence for the entire customer life cycle journey from opportunity to closure The role of Client Manager is to focus on incremental product wise Revenue Market Share from those assigned accounts Key accountabilities and decision ownership Single Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers Responsible for the incremental revenue growth on all product lines Farming - Protecting the Existing Revenue Stream from Competition Downward Tariff Revision Seeding New Products Services - Cross Selling Up selling - to enhance overall revenue Business planning Accurate Forecasting - on Revenue Order booking Gross Addition Gross Net Net Addition Churn Billing Collection Bad debts Coordination with Cross Functional team to ensure sync in terms of tariff offering other circle acquisitions Order fulfilment Issues Resolution various other day to day activities Monitor the service delivery and service assurance aspects are in line with agreed SLA MSA Facilitating Collections Team to ensure timely payments and reduction in bad debts Manages detailed Account Dossier AIMs Heat Map and update periodically Adhere and comply to all processes and systems of VIL VIBS Encourage an atmosphere of trust openness and communication and an attitude based on working together and shared objectives Account Engagement and Account Mapping with C Levels End to end operational responsibility leading to CXX Should be able to steer the C level conversation with ease Core competencies knowledge and experience 5 to 7 years of Account Management experience Expertise in Enterprise telecom products services Enterprise Solution Consultative Selling background Professional qualifications preferable MBA from reputed institute Budget owned Key performance indicators max 3 Overall Target achievement - Order Booking and Revenue Sales Forecast across product lines to be at 90 accuracy Ensure Vi Hub Hygiene and Compliance Data Accuracy operational excellence Individual Account Plan - Rev Exit and OB projections at Account level 2 quarter in advance Direct reports None Dotted reports None Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership