Job Title Customer Support Executive English French Job Location Gurugram Haryana Work from Office Position Type Permanent Salary As per market standards Industry Catering Smart Fridge Solutions Food Tech Languages Required Fluent English French Speaking Writing German is a PLUS not mandatory Experience 1- 3 years About Recruitment Hub 365 Recruitment Hub 365 is a leading talent solutions firm specializing in Executive Search Permanent Staffing and RPO We partner with startups and Fortune 500 companies to deliver top-tier talent across industries Our market expertise and commitment to excellence make us a trusted name in the recruitment domain About the Role We are hiring a Customer Support Executive to assist our Switzerland-based partner in the smart-fridge and catering ecosystem In this role you will support users through phone chat and email ensuring a seamless experience with app usage smart-fridge access and order-related concerns Key Responsibilities Provide customer assistance in English and French across phone email and chat Support users with Smart Fridge access technical troubleshooting and app navigation Handle payment issues refunds and billing inquiries Address product or meal quality concerns and share details on stock availability and allergens Coordinate with internal teams including kitchen delivery and technical support Maintain explicit and professional communication aligned with Swiss service standards Work in shift timings aligned with CET Switzerland Required Skills Strong proficiency in English and French spoken and written German is an added advantage not mandatory Excellent communication problem-solving and customer-handling skills Ability to remain calm patient and solution-focused Experience in customer support hospitality or food-tech is a plus Familiarity with tools like Zendesk Freshdesk or Intercom is preferred but not required Job Type Full-time Pay 30 000 00 - 35 000 00 per month Language French and English Required Work Location In person