Job Summary We are seeking a Customer Relationship Executive CRE to be the face of our supermarket and ensure a superior customer experience The ideal candidate will handle customer queries resolve issues build customer loyalty and assist in driving customer satisfaction through excellent service and communication Key Responsibilities Greet customers warmly and ensure a pleasant shopping experience Handle customer inquiries feedback and complaints in a professional and timely manner Resolve customer issues related to billing product returns exchange requests or dissatisfaction Maintain a customer feedback log and report recurring issues to the Store Manager Coordinate with billing inventory and floor staff to ensure smooth service flow Assist with loyalty program registrations redemptions and promotions Ensure the customer service desk is clean organized and adequately stocked with necessary materials forms brochures etc Conduct customer satisfaction surveys and promote feedback channels Follow up with customers on unresolved queries or escalations Maintain knowledge of store layout products pricing and ongoing offers Key Skills Competencies Excellent communication and interpersonal skills Malayalam English preferred Strong problem-solving and conflict resolution skills Customer-oriented mindset with a pleasant and professional demeanor Ability to multitask and work under pressure in a fast-paced retail environment Basic computer skills MS Office billing software CRM tools Qualifications Education Minimum 2 Diploma A degree in Business Administration Marketing or a related field is a plus Experience 0-2 years of experience in customer service or retail sales preferred Freshers with good communication skills may also apply Working Hours Rotational shifts including weekends and holidays as per retail operations Salary Benefits Competitive salary based on experience Incentives based on performance Staff discounts On-the-job training and growth opportunities Job Type Full-time Pay 15 000 00 - 20 000 00 per month Perks Health insurance Provident Fund Work Location In person

📌 Customer Relationship Executive (Kerala)
🏢 CENTREAL BAZAAR INDIA
📍 Kerala