Industry IT Qualification Any Degree Required Skills Ivanti ITSM Working Shift 2 PM to 11 PM IST City Coimbatore Chennai Bangalore Country India Name of the position ITSM Subject Matter Expert Location Coimbatore Chennai Bengaluru No of resources needed 01 Mode Contract 3 Months possible extension Years of experience 8 Years Shift UK Shift Overview We are looking for an experienced ITSM Subject Matter Expert with strong hands-on expertise in Ivanti ITSM Service Manager Asset Manager Service Desk or Neurons platform The ideal candidate will drive IT service management process improvements lead Ivanti implementations and act as the primary consultant for ITSM initiatives Key Responsibilities Lead the design implementation and optimization of ITSM processes Incident Problem Change CMDB Asset Request Fulfillment Service Catalog Provide SME-level support and configuration expertise in Ivanti ITSM Ivanti Neurons Develop and customize workflows business rules dashboards forms service catalog items and automation within Ivanti Work closely with IT teams to integrate Ivanti with other enterprise tools AD SCCM monitoring tools HR systems etc Drive ITSM maturity assessments and recommend process improvements Conduct root cause analysis for recurring incidents and propose preventive measures Create and maintain documentation SOPs configuration guides and knowledge articles Train internal teams and end users on Ivanti features best practices and processes Support major upgrades patches and platform enhancements Ensure compliance with ITIL standards and enterprise governance frameworks Required Skills Experience 8 years of total IT experience with robust focus on IT Service Management 5 years of hands-on experience with Ivanti ITSM Ivanti Neurons Service Manager or Asset Manager preferred Strong understanding of ITIL V3 V4 processes Experience configuring Incident Problem Change modules CMDB and asset lifecycle Service Catalog Workflow automation Request management Expertise in platform customization UI forms fields business rules triggers dashboards Experience integrating Ivanti with enterprise applications via APIs web services or connectors Strong analytical troubleshooting and documentation skills Ability to lead workshops consult stakeholders and translate business needs into technical solutions

📌 Itsm Subject Matter Expert (ivanti) (Tamil Nadu)
🏢 Augusta HiTech Software
📍 Tamil Nadu