ServiceNow Senior Quality Analyst India Our Mission NewRocket a global full-service Elite ServiceNow partner helps top enterprise leaders solve their toughest business problems and navigate change with confidence Our mission it to go beyond creating meaningful experiences for our employees and customers Our vision is to be the go-to ServiceNow Guide creating extraordinary results with ServiceNow NewRocket has been awardedthe 2024 BEST Award 2024 ServiceNow Customer Industry Workflows Delivery Success Partner CIWF 2023 ServiceNow Worldwide Customer Workflow Partner of the Year and 2023 ServiceNow Creator Workflow Partner of the Year We are GoingBeyond Come join our Crew Our Approach to Work At NewRocket people are not just the backbone they re the heartbeat We champion diversity celebrate creativity and embrace the uniqueness each person brings to the table Here it s not just about a job it s about fostering a healthy work-life balance creating a culture that thrives on collaboration and innovation and supporting professional growth for individuals and teams We believe in creating meaningful experiences not just for our clients but for every member of our crew Your voice matters your growth matters and you matter Join us for a journey where your uniqueness is not only recognized but celebrated and together let s create something extraordinary Your Career The ServiceNow Tester is responsible for developing and supporting the planning design and execution of test plans test scripts and process plans for projects The ServiceNow Tester will be responsible for ensure that the end product meets the minimum quality standards is fully functional and user friendly The ServiceNow Tester should demonstrate robust attention to detail and have analytical problem-solving abilities interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues Your Impact Develop and execute test plans to ensure that all objectives are met Implement and monitor test scripts to assess functionality reliability performance and quality of the service or product Identify and remedy defects within the production process Recommend implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved Compile and analyze statistical data Ensure that user expectations are met during the testing process Draft quality assurance policies and procedures Investigate customer complaints and product issues Ensure ongoing compliance with quality and industry regulatory requirements Your Experience Ability to understand several testing techniques e g performance unit integration automated their strengths and weakness and ability to use them to best effect - including tracking and addressing of any discovered issues Ability to use tools such as IDE debugger build tools source control ServiceNow instances profilers system administration Unix tools to assist with daily tasks A good understanding of software testing types techniques tools processes and methodologies Reviewing test cases test scenarios analysing the cause of the issues and taking corrective actions as required Good understanding of all Testing Techniques which includes Smoke testing Functional testing Integration testing System testing Regression Testing Stress Testing Black box testing Solid functional and non-functional end to end testing experience of ServiceNow platform Experienced in testing of ServiceNow based products Resource should have hands on working knowledge of using an already existing automation framework ATF to solve different testing delivery problem challenges preference will be given to ServiceNow ATF tool Technical expert responsible for specifying planning reporting designing reviewing in his her technical areas e g Service now Automation areas Education A four-year undergraduate degree in Computer Science or relevant field 3 years ServiceNow testing experience or in related field Certification ISTQB International Software Testing Qualifications Board CSTE Certified Test Engineer CSA We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace We value and celebrate diversity believing that every employee matters and should be respected and heard We are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran status For individuals with disabilities who would like to request an accommodation please contact hr in newrocket com