Work Location - Hinjewadi Phase 3 Pune Role responsibilities Resolving billing issues using query solving techniques and providing clear and concise information answering questions about billing or services Manage international Blended Process Voice Chat and Emails with a focus on providing exceptional service and resolving inquiries Listen actively to customer needs concerns and feedback and respond appropriately Accurately document customer interactions and update records in the CRM system Collaborate with team members and other departments to resolve complex issues Required profile Min 1 year of international Blended experience Voice Chat and Emails Reviewing account information and answer the queries In Billing Understanding of recurring bills Billing cycle Changes Due date Prorate charges Auto-Pay Surcharges Service charges and taxes Experience resolving customer issues in billing Demonstrated communication skills The clarity in thought process Able to articulate his her thought Ability to handle tough situations with customers Strong ability to multitask and take rapid decisions independently Willing to work in a 247 environment Rotational shifts 5 Days a week Rotational week off Customer Centric Logical Thinking Need to be Enough Spontaneous Ensure Timely Professional Responses to all Queries Perks and benefits Loyalty Bonus 20k Convenient Commute 2-way cab facility for safe and hassle-free travel Career Growth Ample opportunities for learning development and career advancement Interview Rounds 1st Round - UAT Operations 2nd Round - Versant Need to score 60 NOTE There are no incentives in this process Virtual interview Immediate joiner Send cv Job Types Full-time Permanent Pay 20 000 00 - 32 000 00 per month Benefits Health insurance Provident Fund Work Location In person