JOB TITLE SENIOR MANAGER - LAST MILE CAPACITY BUILDING REGIONAL Career Function Operations Career Framework Level Job Family Sub - Family Operations Last Mile Mercer Job Code Career Stream Career Level Senior Management Role Code Location Regional HQ multi-state coverage RCS Grade J Reporting To Regional Operations Head Travel Required 25 50 75 Job Title Senior Manager - Last Mile Capacity Building Regional Function Operations Reports To Regional Operations Head Location Regional HQ multi-state coverage Travel Required 25 50 75 About DHL Blue Dart Express India At Blue Dart we go beyond delivering shipments we deliver trust precision and excellence As India s most reliable express logistics provider we empower commerce by reaching over 56 000 locations across India and connecting to 220 countries through our global DHL network Backed by the strength of DHL Group we bring together international standards with deep local expertise Our dedicated Boeing freighter fleet 12 000 vehicles and best-in-class service ensure time-definite delivery that businesses and customers count on every day We are proud to be consistently ranked among India s Top 100 Great Places to Work and recognized as part of the DHL Group s Top Employer certification across multiple regions Being an Employer of Choice is not just a goal it s a fundamental part of who we are We are committed to creating a workplace where people feel valued empowered and proud to belong If you re looking to join a purpose-led people-first organization that shapes India s supply chain with integrity and care Blue Dart is where you belong Position Overview Regional leadership role accountable for last mile capacity building productivity and partner ecosystem performance across multiple states and cities Owns technology process adoption and competitive benchmarking versus close market players e g leading quick commerce hyperlocal and express parcel providers to deliver best in class OTD First Attempt Success cost per delivery and customer experience Leads a team of cluster city leads and governs multiple delivery service partners DSPs Acts as the regional single threaded owner for capacity readiness across peaks urban network design micro hubs PUDOs lockers and standardized practices Job Purpose Plan and secure sufficient efficient last-mile capacity lift delivery productivity standardize partner DSP governance and optimize cost per delivery through data driven route design fleet mix and continuous improvement without compromising safety compliance or customer experience Key Roles Responsibilities Strategic Leadership Develop and execute the regional last mile strategy aligned to product SLAs and business goals Translate national playbooks into region specific capacity plans riders vehicles micro hubs PUDOs lockers Benchmark against close market competition and convert insights into regional actions People Leadership Culture Lead and coach a multi city team cluster city managers field supervisors build bench strength and succession Drive engagement safety culture and compliance role model Blue Dart values in line with Great Place to Work practices Manage performance conduct skip levels and run targeted training for supervisors and delivery personnel Hire onboard and develop leaders calibrate talent and manage performance interventions in low performing pockets Operational Excellence Capacity building determine rider van needs shift structures standby pools per city tier plan peak ramps Productivity optimize cut offs batching doorstep time and load balance across routes couriers Partner development expand upgrade DSPs run QBRs and corrective action plans Ensure SOP safety EHS and regulatory compliance across all locations Continuous Improvement CI Run a Kaizen A3 pipeline focused on OTD uplift first attempt success and cost per stop Apply Lean Six Sigma tools Gemba standard work root cause PDCA DMAIC publish benefits realization Institutionalize standard work and control plans to prevent regression Technology Data Automation Deploy and drive adoption of route optimization address intelligence geocoding courier apps ePOD agile routing ensure data quality and usage discipline Stand up a regional control tower cadence with live exception management SLA at risk idle time re attempts cluster rollovers Partner with Engineering IT for light automation at service centers scan flows load to route aids track benefit realization OTD throughput Use experimentation A B testing to tune incentive gamification models and doorstep flow photo OTP NDR reasons Build a data cadence route density drop size travel time revisit costs order to dispatch lead time NDR RTO causals publish monthly scorecards Cost Optimization Efficiency Reduce cost per delivery order via route redesign fleet mix 2W 3W 4W EV and asset utilization improvements Steer route density and service levels by pin code clusters manage exception costs revisits NDR Recommend and govern rate cards and incentives balancing speed quality and cost Stakeholder Governance Align with Network Design Ops Excellence Product Finance HR TA Procurement Govern DSP outsourced staffing contracts SLAs and statutory compliance consolidate where scale benefits exist Act as regional last mile SME in customer large account forums for feasibility and SLA design Qualifications Experience Education Bachelor s degree Engineering Operations Supply Chain preferred MBA PG desirable Experience 10-15 years total with strong exposure to regional multi city last mile parcel hyperlocal quick commerce food grocery operations proven delivery on OTD First Attempt Success cost per stop and DSP gig workforce governance at scale Preferred industry backgrounds Express parcel 3PL quick commerce e g food grocery hyperlocal delivery e commerce logistics Tooling exposure Leading route optimization TMS ePOD platforms and BI tools familiarity with geospatial data and address intelligence comfort with control tower workflows Skills Capabilities Technical Skills Last mile capacity planning route optimization geospatial address intelligence TMS ePOD familiarity KPI BI proficiency OTD FAD cost stop NDR RTO root cause and benefit modeling Contracting vendor governance EV fleet planning safety compliance Lean Six Sigma toolkits Key Competencies People leadership coaching succession planning and change management Data driven decisioning stakeholder and supplier negotiation execution rigor Strong communication in English and local language s ability to influence cross functionally Key Performance Indicators KPIs Sr No Key Result Areas Key Performance Indicators KPIs 1 Service Performance On Time Delivery OTD delivery window compliance 2 Unit Economics Cost per Delivery Cost per Order cost per stop vs plan 3 First Attempt Success First Attempt Delivery Success NDR closure TAT 4 Productivity Deliveries per rider van per day Route density index 5 Returns RTO RTO return causals reduction 6 Partner DSP Governance DSP scorecard fill rate quality compliance QBR action closure 7 Safety Compliance EHS incidents statutory compliance score 8 People Culture 30 90 day attrition engagement pulse score training completion 9 Continuous Improvement CI projects closed realized benefit sustainment audit score 10 Digital Ops Control Tower Order to dispatch lead time live exception closure TAT 11 Gig DSP Health Acceptance rate cancel rate attendance reliability 12 Sustainability Fleet Mix EV share on urban routes CO per delivery trend Why join DHL Blue Dart When you join us you re not just taking a job you re becoming part of a purpose-led movement that s reshaping the future of logistics across India and the world At Blue Dart we don t just deliver parcels we deliver excellence innovation and opportunity every day Here s what makes us stand out o Great Place to Work Certified a testament to our people-first culture inclusive environment and commitment to your growth and well-being o Competitive pay and performance-linked rewards that truly recognize your impact o Structured learning global exposure and on-the-job coaching to help you grow faster than ever o Best-in-class benefits from comprehensive medical cover including optional parental care to financial wellness and generous time off o A culture that celebrates diversity innovation and bold thinking where your voice is heard and your contributions matter o Global career paths across the DHL Group opening doors to opportunities in 220 countries and territories o The pride of working with India s most awarded logistics brand trusted by millions and driven by purpose This is your chance to do meaningful work build a career without borders and thrive in a company that s not just a logistics leader but a Great Place to Work Come grow with us

📌 Sr. Manager Last Mile Capacity Building (regional) (Maharashtra)
🏢 Dhl
📍 Maharashtra