Key Skills:
ServiceNow, IT Service Management (ITSM), Workflow Automation, Process Automation, System Integration, Project Management, ITIL, Agile
Roles & Responsibilities:
- Lead ServiceNow development and configuration activities for ITSM and workflow automation solutions.
- Design and implement workflows and process automation based on business requirements.
- Manage ServiceNow integrations with external applications.
- Plan and deliver ServiceNow enhancements, releases, and implementations.
- Lead, mentor, and manage ServiceNow development teams to ensure quality delivery.
- Collaborate with business and technical teams to improve ServiceNow solutions and processes.
Experience Required:
- 10-12 years of experience in ServiceNow development and delivery leadership.
- Solid hands-on experience with ServiceNow platform and ITSM modules.
- Experience in workflow design, process automation, and integrations.
- Proven experience managing development teams and ServiceNow projects.
- Good understanding of ITIL processes and Agile methodologies.
- Strong communication and stakeholder management skills.