Customer Support Jobs Durgapur | BPO Email Support Customer Service Associate - Email Support - Durgapur, India
Fusion CX is hiring for a high-volume Customer Service Associate - Email Support job in Durgapur for candidates with strong written communication skills and customer handling abilities. If you are searching for jobs in Durgapur, customer service jobs in Durgapur, email support jobs in Durgapur, or BPO jobs in Durgapur, this opportunity offers the chance to build your career in a rapid-paced customer operations environment.
This role is ideal for candidates who are comfortable working with customer queries, email communication, and operational systems while maintaining accuracy, speed, and service quality. Freshers and experienced candidates with strong Hindi and English communication skills are encouraged to apply.
Key Responsibilities
- Handle customer interactions and support requests through email-based processes
- Communicate professionally in Hindi and English as per customer preference
- Maintain accuracy and quality in written communication and issue resolution
- Navigate CRM systems, telephony applications, and operational tools efficiently
- Support customer queries while following defined operational processes and quality standards
- Maintain productivity, typing accuracy, and response quality expectations
- Coordinate with internal teams for issue escalation and resolution when required
- Ensure timely handling of customer requests and operational tasks
Job Requirements: Qualifications:
- Minimum qualification: Higher Secondary or equivalent
- Freshers and candidates with 1-2 years of relevant customer service experience can apply
- Strong written and verbal communication skills in Hindi and English
- English proficiency equivalent to Versant Level 3 or 4 preferred
- Accuracy in written communication with good grammar and sentence construction skills
- Typing speed of 40 words per minute with high accuracy preferred
- Basic knowledge of inter