We are looking for a highly skilled and experienced Team Lead - Calls to join our team. The ideal candidate will have a strong background in handling calls and leading teams, with excellent communication and problem-solving skills.

Roles and Responsibility
- Manage and supervise a team of call representatives to achieve sales targets and provide exceptional customer service.
- Develop and implement effective call strategies to drive business growth and improve customer engagement.
- Analyze call performance metrics and provide feedback to team members to enhance their skills and knowledge.
- Collaborate with other departments to ensure seamless coordination and alignment with company goals.
- Identify and mitigate potential risks and issues that could impact call quality or customer satisfaction.
- Coach and train new team members to ensure they meet the required standards and expectations.

Job Requirements
- Proven experience as a Team Lead - Calls or similar role, with a minimum of 2 years of experience.




- Strong understanding of call center operations, including sales, marketing, and customer service principles.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire team members.
- Ability to analyze data and provide insights to inform business decisions and drive continuous improvement.
- Solid problem-solving and conflict resolution skills, with the ability to handle difficult situations professionally.
- Familiarity with CRM software and technology, and the ability to learn new systems quickly.

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