Process Specialist | 2–3 Years

Key Responsibilities
- Handle sales support requests related to
Quotes, Orders, Amendments, Pricing & Vendor Quotes
.
- Provide SME support for complex issues and perform
root cause analysis/troubleshooting
.
- Support
Order-to-Cash (O2C), Quote-to-Order and L2S processes
.
- Prepare
training materials, work instructions and knowledge-base content
.
- Identify and drive
process improvement opportunities
.
- Coordinate with internal customers and stakeholders for query resolution.

Mandatory Skills
- 2–3 years of
BPO experience
.
- Hands-on
O2C / Quote-to-Order
experience.
- Good knowledge of
L2S – Agreements, Amendments, Pricing, Licensee, Pricing Sheets & Reports
.
- Proficient in
MS Excel
.
- Robust
analytical, problem-solving and troubleshooting skills
.
- Good written and verbal communication.
- Bachelor’s degree.

Good to Have
- Customer-facing experience.
- Training/SME experience.
- Knowledge-base or SOP creation experience.

📌 Process Specialist | Order Management | 2-3 Years (Bengaluru)
🏢 Innova ESI
📍 Bengaluru