Required Helpdesk executive with good communication skill and managing the day to day operation in coordination with the team by following the client's polices and guidelines.

Qualifications:
- Minimum 1 year previous experience in a help desk or support role.
- Excellent problem-solving and communication skills.
- Robust understanding of computer systems, mobile devices, and other tech products.
- Ability to work independently and as part of a team.

Responsibilities
:
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Identify customer needs and assist with the best solutions for the issues.
- Maintain records of employee's interactions, transactions, comments, and complaints.




- Raising the reactive and proactive calls in the Helpdesk software on timely basis
- Monitor and manage ticket queues in help desk software- Corrigo Enterprises
- Escalate unresolved issues to the next level of support personnel.
- Maintaining and tracking the inventory falls under Helpdesk Operations
- Managing the Key operations for employees
- Supporting the business for events requirements such as space, material movement, aligning the concerned team for further support
- Completion of the assigned trainings on a timely basis
- Provide feedback on how to improve customer support processes and tools.

Client:
Samsung

📌 Helpdesk Executive (Gurugram)
🏢 JLL
📍 Gurugram