We are hiring experienced professionals for OTC Collections(Voice)

Designation: Senior Process Associate

No Of Positions: 10

Experience: 1 – 4 Years (Relevant OTC – Collections Experience Mandatory)

Work Location : Chennai

Shift: US shift

Key Responsibilities

Manage complex and highprofile accounts using defined collection strategies

Own and control aged receivables as per SLAs and performance metrics

Implement and remove service stops as per process guidelines

Review UMCC and onaccount payments in line with ICMP standards

Identify potential writeoffs and support aged debt clearance

Drive quarterly and monthly debt & cash target achievements

Execute endtoend dunning processes and handle legal escalations

Identify and support continuous process and system improvements

Collaborate with administrators and team leads to close knowledge gaps

Lead and support new process implementations

Ensure strict adherence to bestinclass collection standards.

Background & Qualifications

Minimum 1 year of experience in OTC – Collections (Mandatory)





Finance background preferred

(B.Com / MBA – Finance will be an advantage)

Excellent verbal and written communication skills

Willingness to work in night shifts

Proven track record of meeting targets and SLAs

Strong working knowledge of MS Office

Customerfocused mindset with strong negotiation skills

Analytical thinking and problemsolving capability

Exposure to project methodology is a plus

RoleSpecific Competencies

Fluent in English (verbal & written)

Resultdriven and selfmotivated

Strong learning orientation

Team player with the ability to work independently

Adaptable and flexible in a dynamic work setting

Excellent customer service and stakeholder management skills

Important Note

Only candidates with OTC – Collections experience are eligible

Immediate joiners or candidates with notice period of 30 days or less only

Others, please do not apply

📌 Hiring For OTC Collection _Chennai (Chennai)
🏢 HCLTech
📍 Chennai