Job Purpose To provide guests with a warm welcome smooth check-in check-out experience and courteous service while ensuring front desk operations run efficiently and professionally Key Responsibilities Guest Handling Welcome guests with a friendly and professional attitude Handle guest check-ins check-outs and room allocations efficiently Maintain proper guest registration records as per hotel policy Provide accurate information about room tariffs facilities and local attractions Manage guest complaints politely escalating issues to the manager if needed Reservation Communication Answer phone calls emails and online booking inquiries promptly Take reservations and update room availability in the system Coordinate with online travel agencies OTAs and walk-in guests for bookings Maintain proper guest communication regarding special requests check-in timings etc Front Office Operations Maintain a neat and organized front desk and lobby area Record guest data accurately in the hotel software register Handle billing prepare invoices and process cash card or UPI payments Ensure proper key control and safety of guest belongings deposited at the front desk Coordination Support Coordinate with housekeeping for room status updates clean occupied vacant Inform maintenance team of any guest complaints or equipment issues Assist the manager in maintaining occupancy reports and daily revenue reports Professional Standards Follow grooming standards wear uniform properly and maintain professional behaviour Maintain confidentiality of guest information Follow hotel SOPs and safety security guidelines Skills Required Good communication in English Hindi local language Basic computer knowledge MS Office hotel PMS software Cash handling and billing accuracy Customer service orientation with patience and politeness Job Type Full time Pay 10 000 00 - 12 000 00 per month Benefits Food provided Language English Preferred Work Location In person

📌 Receptionist (Orchha)
🏢 Kalinga Group
📍 Orchha