Job Summary Front Office Associate We are looking for a dedicated and friendly Front Office Receptionist Associate to join our team at our Cochin hotel As the first point of contact for our guests you will play a pivotal role in ensuring a seamless and professional experience Your commitment to excellent guest service along with your ability to manage the front office operations efficiently will contribute to the success of our hotel Responsibilities - Welcome and check-in guests with a warm professional and friendly demeanor ensuring a positive first impression - Address guest inquiries requests and concerns in a courteous and prompt manner - Provide guests with detailed information about hotel services amenities and local attractions - Coordinate with other hotel departments to fulfill guest needs and requests in a timely manner - Manage reservations cancellations and room assignments efficiently - Answer and forward phone calls ensuring that guest needs are addressed promptly - Handle C-FORM data entry and ensure all necessary documentation is completed accurately - Assist with sorting mail and handling basic inquiries - Process payments handle cash transactions and maintain accurate financial records - Maintain an organized clean and welcoming front desk area - Utilize hotel management software to check guests in and out and update guest information Requirements - Bachelor s Degree Diploma in Hospitality Aviation or a related field - 1 year of experience in front office operations and guest services - Solid communication customer service and problem-solving skills - Ability to thrive under pressure while meeting targets and deadlines - Familiarity with hotel management software and Microsoft Office - Strong team-building skills and a high degree of integrity and ethics Job Type Permanent Pay 10 000 00 - 17 000 00 per month Ability to commute relocate Ernakulam Kerala Reliably commute or planning to relocate before starting work Preferred Work Location In person

📌 Front Office Assistant / Receptionist (Kerala)
🏢 Royal casa properties
📍 Kerala