JOB RESPONSIBILITIES Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts Appropriately follows up with customers when commitments for payment are not met Logs all borrower contacts into the loan servicing system Offer long term resolutions to customers to resolve delinquency Proficient use of an autodialing system to maximize effectiveness and increase contact ratios Required to make the prescribed number of contacts during the daily work schedule Familiar with the customer relations functions and the services offered Perform miscellaneous job-related duties as assigned by the department manager EDUCATION EXPERIENCE This position requires strong customer service skills Must be fluent in English Overall knowledge and experience in mortgage loan servicing desirable but not required Graduate degree is preferred Undergraduates must have at least 6 months call center experience WORK SCHEDULE Must be willing to work in US timings Job Type Full time Pay 350 000 00 - 550 000 00 per year Work Location In person

📌 Coordinator Customer Care - Us Voice Process (Karnataka)
🏢 Cephas
📍 Karnataka