Who we are Johnson Controls is the global leader for smart healthy and sustainable buildings At Johnson Controls we ve been making buildings smarter since 1885 and our capabilities depth of innovation experience and global reach have been growing ever since Today we offer the world s largest portfolio of building products technologies software and services we put that portfolio to work to transform the environments where people live work learn and play This is where Johnson Controls comes in helping drive the outcomes that matter most Through a full range of systems and digital solutions we make your buildings smarter A smarter building is safer more comfortable more efficient and ultimately more sustainable Most important smarter buildings let you focus more intensely on your unique mission Better for your people Better for your bottom line Better for the planet We re helping to create a healthy planet with solutions that decrease energy use reduce waste and make carbon neutrality a reality Sustainability is a top priority for our company We committed to invest 75 percent of new product development R D in climate-related innovation to develop sustainable products and services We take sustainability seriously Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place Please visit and follow Johnson Controls LinkedIn for recent exciting activities Why JCI https www youtube com watch v nrbigjbpxkg Asia-Pacific LinkedIn https www linkedin com showcase johnson-controls-asia-pacific posts feedView all Career The Power Behind Your Mission OpenBlue This is How a Space Comes Alive How will you do it Responsible for overseeing collections activities for North America and Canada customers Establish goals metrics of the process and drive co-ordinate team to meet and exceed them Accountable to drive results to enhance business performance Resource forecasting basis volume projection and availability of current resources Drive internal audits and propose improvements relevant to Cash and Collection value stream Manage risks and controls promote a culture of transparency Design develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity Establish contacts relationship with key stakeholders and have regular connect to resolve complex operational issues Minimum Postgraduate Master s Degree in any stream Working experience within a Shared Services Captive Outsourced environment supporting North America region is mandatory Should have an experience in Call Centre model working on both Inbound and Outbound Working in US working hours night shift is a mandatory requirement Demonstrate leadership interpersonal and collaboration skills to effectively supervise mentor and influence team What we look for Minimum Postgraduate master s degree in any stream Working experience within a Shared Services Captive Outsourced environment supporting North America region is mandatory Should have an experience in Call Centre model working on both Inbound and Outbound Working in US working hours night shift is a mandatory requirement Around 5 years people management experience is preferred 10-11 years of experience in Cash Collection Processes in a Global MNC environment Includes managing teams of 20-30 people over this period Proven experience in running collection cycles credit processes use of Collection tools e g Get Paid and establishing metrics to ensure process adherence Experience in North American process transition would be preferred Systems knowledge in ERPs MacPac Mapics Amer Oracle SAP will be preferred Proficiency in Collections Tools like Get paid Contact Tool High Radius is required Excellent customer service business communication both verbal and written and follow-up skills with the ability to work in a fast-paced team workplace while meeting deadlines What we offer We offer an exciting and challenging position Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction In addition we offer outstanding career development opportunities which will stretch your abilities and channel your talents Diversity Inclusion Our dedication to diversity and inclusion starts with our values We lead with integrity and purpose focusing on the future and aligning with our customers vision for success Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate Our D I mission elevates each employee s responsibility to contribute to our culture It s through these contributions that we ll drive the mindsets and behaviors we need to power our customers missions You have the power You have the voice You have the culture in your hands

📌 Manager- Otc Collection (Haryana)
🏢 Johnson Controls
📍 Haryana