Job Title Online Social Community Engagement Executive Location Sovabazar Kolkata On-site Type Full-Time Experience 1-3 years in community management tele-engagement inside sales or customer relationship roles About IND - Institute of NeuroDevelopment The Institute of NeuroDevelopment IND is dedicated to empowering parents of children with autism and other neurodevelopmental differences Our programmes combine parent-led implementation structured tracking systems and professional therapy to achieve measurable developmental progress We believe that change begins with connection understanding parents needs building trust and guiding them toward breakthrough solutions The Social Community Engagement Executive is a vital link in that journey Role Summary This role blends relationship building social media engagement event coordination and lead nurturing The Community Engagement Executive will be the bridge between interested parents both from organic and paid sources and their next step with IND whether that s joining a webinar enrolling in a programme or accessing educational resources The role requires empathy active listening persistence and strong communication skills in Bengali and English Key ResponsibilitiesLead Engagement Follow-Up Respond promptly to inquiries from organic leads via social media comments DMs and website forms Connect with sign-ups from paid campaigns to confirm interest and build rapport Develop a clear understanding of each prospect s needs and challenges Relationship Building Trust Development Engage with parents meaningfully through calls WhatsApp messages and social media interactions Share relevant educational resources to build value and trust before the sales stage Maintain consistent follow-ups without being intrusive Webinar Coordination Conversion Support Organise monthly weekly webinars manage invites confirmations and reminders Ensure high attendance through timely and personalised follow-ups Contact attendees after the event call WhatsApp to address queries and guide them toward enrolment Social Media Content Engagement Post and share IND s content on relevant platforms to generate engagement Participate in comment threads and discussions to keep the conversation active Support in expanding reach within relevant parent communities and groups Campaign Support Drip Messaging Execute drip campaigns over WhatsApp for nurturing leads Track engagement and optimise messaging for better response rates Work with the marketing team to ensure consistent tone and emotional resonance in all communications Required Skills Qualifications 1-3 years of experience in lead nurturing tele-engagement community management or inside sales Fluency in Bengali and English is mandatory Strong interpersonal and listening skills with empathy for parents situations Basic understanding of social media engagement and WhatsApp-based campaigns Organised detail-oriented and proactive in follow-ups Comfortable working with CRM tools and maintaining lead status updates Preferred Not Mandatory Prior experience in healthcare education or non-profit sectors Familiarity with webinars online events and parent community dynamics Knowledge of autism ADHD or child development contexts Why Join IND Be at the frontline of connecting families to life-changing solutions Opportunity to grow into Community Manager or Client Relationship Manager roles Work in a mission-driven workplace where empathy and results go hand in hand Training and mentoring in both communication skills and child development awareness Job Type Full-time Pay 10 000 00 - 20 000 00 per month Application Question s Current and Expected CTC with rationale behind the same Experience Social media management 1 year Preferred Client relationship or Telesales 1 year Preferred Language Bengali Required English Preferred Work Location In person

📌 Social Engagement Executive (West Bengal)
🏢 Institite of NeuroDevelopment
📍 West Bengal