BASIC FUNCTION To ensure the students have a seamless academic experience around delivery of their programs from admission to exit To ensure high student satisfaction and ensure student re-registrations completions across semesters KEY ACTIVITIES RESPONSIBILITIES To be the first level - point of university contact for the student To act as an interface between the Student and the University departments To track and communicate students their academic progress submission requirement and its status in accordance with the University session calendar To handle both academic and administrative related such as fee payment LMS student queries via calls emails and chat To facilitate in addressing students with their semester - subject related queries To nurture students in completing their academic requirements in a timely manner To make outbound calls primarily to update students their course progress as deemed by the University Calendar and to answer students specific requirements queries and also receive inbound calls whenever required to address students queries and respond to their emails To achieve high student satisfaction by providing a personalized - precise and elaborate reply based on the student query increase in Active learners high outbound call connects reduction in repeat queries complaints and meeting quality measures accuracy timelines in addressing the student queries To create and follow processes and recommend process improvements To identify escalate priority issues coordinate with various teams to get the responses and ensure that the response is provided to the student within the TAT To achieve high re-registration of students to next semester and high program completion rate To provide a accurate and concise information through effective communication technique To adapt and handle changing situations and environments efficiently To use effective data points and interpersonal skills to resolve conflict situations Refrain students from the last-minute submission of IAs Project Synopsis and Project report PROFILE REQUIRED Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications Information Technology Stream 2 - 6 years Experience in academics student counselling Job Type Full-time Pay From 400 000 00 per year Benefits Health insurance Provident Fund Schedule Day shift Supplemental Pay Performance bonus Experience Academic counseling 1 year Required Work Location In person