Key Responsibilities Greet guests with warmth and professionalism upon arrival Handle guest check-in and check-out procedures efficiently Manage room reservations cancellations and modifications through the property management system PMS Answer phone calls emails and guest inquiries in a timely and courteous manner Provide information about hotel facilities local attractions and transportation Handle guest complaints or concerns tactfully escalating to supervisors when needed Coordinate with housekeeping maintenance and other departments for smooth guest service Maintain guest records process payments and generate bills accurately Monitor the lobby and reception area to ensure Job Type Full-time Pay 15 000 00 - 35 000 00 per month Perks Cell phone reimbursement Experience Fluent English Communication 2 years Required Handling clients 2 years Required Hospitality sector 2 years Required Work Location In person