Job Summary We are looking for a detail-oriented and analytical Sales Operations Analyst to support our sales team by streamlining processes analyzing sales performance and enabling data-driven decision-making This role is critical in improving sales productivity and ensuring alignment between sales strategies and execution Key Responsibilities Sales Performance Analysis Track and analyze key sales metrics e g pipeline health win rates conversion quota attainment to provide actionable insights CRM Management Maintain and optimize the CRM e g Salesforce HubSpot to ensure data accuracy pipeline hygiene and user adoption Forecasting Reporting Support revenue forecasting and develop dashboards reports for senior leadership and sales managers Process Optimization Identify bottlenecks in the sales process and recommend improvements to drive efficiency and scalability Incentive Management Assist in designing and administering sales incentive programs tracking performance against targets Cross-functional Coordination Work closely with Sales Marketing Finance and Customer Success to ensure operational alignment Territory Quota Management Help define sales territories assign quotas and manage changes over time Tool Evaluation Support Recommend and help implement tools and technologies to support sales productivity and reporting Qualifications Bachelor s degree in Business Finance Economics or a related field 4 years of experience in Sales Operations Business Analytics or a similar role Proficiency with CRM systems e g Salesforce and reporting tools e g Excel Power BI Robust analytical and problem-solving skills ability to interpret large datasets Excellent communication and stakeholder management skills Attention to detail and a process-oriented mindset Nice-to-Have Experience working in SaaS B2B Tech environments Familiarity with sales methodologies Exposure to revenue operations RevOps framework Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process