Responding promptly to customer inquiries through various channels such as phone email and social media Understanding customer needs and providing appropriate solutions and attention Communicating with customers about their experiences with a product or service Providing information about products and services taking orders and addressing customer complaints Keeping records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken Escalating unresolved issues to the designated internal teams for further investigation Working closely with the product or service teams to learn about product details services and warranties on offer Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures Maintaining a thorough knowledge of the organization s products or services and ensuring this knowledge is kept up to date Shift Timing - 4 00 am to 1 00 pm Job Types Full-time Permanent Pay 25 000 00 - 30 000 00 per month Advantages Paid sick time Paid time off Provident Fund Schedule Morning shift Ability to commute relocate Madgaon Goa Reliably commute or planning to relocate before starting work Required Application Question s Are you ready to work 4 00 am to 1 00 pm shift Experience International voice process 1 year Required Customer support 2 years Preferred Work Location In person

📌 Customer Support Executive (Margao)
🏢 Cogncise Business Services
📍 Margao