A Service Advisor acts as the crucial link between customers and the service department in an automotive or related industry setting They manage customer interactions assess vehicle needs and coordinate repairs with technicians Key responsibilities include greeting customers understanding their concerns translating technical issues into understandable terms providing repair recommendations and ensuring a smooth service experience Key Responsibilities Customer Interaction Greeting customers understanding their vehicle issues and explaining repair options clearly Service Coordination Working with technicians to diagnose problems provide cost estimates and schedule repairs Parts Management Ordering necessary parts and ensuring their availability for the repair process Communication Keeping customers informed about the progress of their vehicle s service and explaining the completed work Customer Satisfaction Building robust customer relationships addressing concerns and ensuring a positive service experience Administrative Tasks Creating and managing work orders processing payments and maintaining service records Sales Support Recommending additional services or products such as maintenance packages or accessories Job Type Full-time Work Location In person

📌 Service Advisor (Alappuzha)
🏢 Cee Pee Suzuki
📍 Alappuzha