- Excellent communication and customer handling skills.
- Hands-on experience with ITSM tools, especially ServiceNow.
- Experience with firstline support and troubleshooting of IT hardware/software (e.g., desktops, laptops, printers).
- Ability to work in 24/7 rotational shifts and flexible schedule.
- Knowledge of Active Directory, MS Office, and basic network troubleshooting.
- Experience with MS Outlook, VPN, Remote Desktop Management, and Unix OS (HP Unix, Solaris, AIX, Linux) is a plus.
- Support for applications such as SnagIt, TeamViewer, MS apps, Duo MFA, SolarWinds, and others.

Scope of Support:

- Password resets & account unlocks (Active Directory and other apps)
- MS Office and Outlook issues
- Printer troubleshooting & access management
- Basic troubleshooting for laptops, desktops, and networks
- VPN, email client issues, and remote server management
- Basic support on Unix OS (HP Unix, Solaris, AIX, Linux)

📌 Technical Support Executive (Bengaluru)
🏢 Locuz
📍 Bengaluru