Job Summary

Voice Network Design Support:

- Architect, implement, and optimize Webex Calling and Webex Contact Center solutions, ensuring seamless integration into enterprise environments with high scalability and redundancy.
- Leverage Eleveo analytics and network optimization tools to ensure superior service quality, uptime, and low latency for voice services.
- Troubleshoot and resolve complex VoIP, SIP, and call routing issues, ensuring minimal disruption and productive call flow within multi site and hybrid network environments.

Webex Contact Center:
- Oversee the design, implementation, and optimization of call routing strategies, including skills based routing, IVR systems, and real time queue management.
- Configure and manage agent profiles, queues, and workflows to maximize operational efficiency, while ensuring alignment with business objectives.
- Lead the integration of Webex Contact Center with third party systems e.g., CRM, cloud services, and AI based automation

📌 Team Leader - Intelligent Infrastructure Services (Bengaluru)
🏢 SLK Software
📍 Bengaluru