The Collections Analyst is responsible for handling a portfolio of customer credit accounts in various capacities within the Accounts Receivable Team which include: providing exceptional customer service, troubleshooting/resolving past due balances and coordination with other Workday functional teams to assist in resolving issues. The ideal candidate is a highly motivated self-starter, results oriented, an excellent communicator, and enjoys collaborating with people with a diverse set of talents, in a energetic fast-paced environment.

Job Responsibilities include but are not limited to:

- Maintain a portfolio of customer accounts which includes: weekly/monthly invoice inquiries to troubleshoot/resolve past due balances, responding to customer inquiries, distribution of customer statements,



resolution of purchase order issues and performance of customer account reconciliations as needed
- Interpret customer contract terms and billing schedules
- Analyze past due accounts, resolve reason for non-payment and recommend the best course of action to resolve the past due balances
- Assist in reconciling transactions and balances to maintain accurate accounts
- Assist in the monthly calculation of the bad debt reserve
- Maintain accounts receivable customer files and records
- Investigate and resolve customer queries
- Special projects as assigned

About You

- 3 + years of experience in Accounts Receivable or relevant customer facing experience

📌 Senior Associate Collections Analyst (Pune)
🏢 Workday
📍 Pune