About the Company Incorporated in the year 1999 we have been providing quality Software Solutions and IT realted Technical services Vertex Infosoft Solutions Pvt Ltd is registered with Software Technology Parks of India STPI as 100 Export oriented unit based at India We provide Software products Customized Software Development and Information Technology related services to shipping companies We have a robust and highly skilled team of more than 130 personnel consisting of Software Developers Quality Analysts Marine Engineers Hardware Professionals and Technical Support Engineers who possess many years worth of skills Our Planned Maintenance Software titled SMMS - Ship Maintenance Management System has been implemented on more than 1500 vessels worldwide With 25 years of experience we are one of the fastest-growing companies in the Marine IT field We are one of the very few companies in India whose Software Products are internationally recognized and are being used by major shipping companies worldwide for the last many years Currently more than 220 employees are working in the company Provide product related support to ship office staff Provide support to users related to IT hardware and software through phone web WhatsApp email Manage end-user client relationship on a day to day basis Maintain a knowledge base of known defects issues process techniques etc Update and manage problem tickets appropriately Learn and be proficient with advanced user configuration options Be able to deploy applications and troubleshoot defects Ability to understand the client s business requirements Able to determine problems and deliver known solutions with a high level of customer satisfaction Provide 24 7 coverage work in alternating shifts of day evening and night Occasional travel sail required for onsite implementations on vessel or office Provide trainings demonstrations of company products to international clientele Skills Required In depth knowledge of the Windows operating system and server administration Knowledge of the boot process Install restore recovery of the Operating System Troubleshooting software hardware issues with printers routers and other peripherals Fundamental networking knowledge is required Understanding of virtualization and the cloud environment Knowledge of MS SQL Server will be a plus Knowledge of Web based applications architecture certificates IIS Web Services will be preferred Configuration and understanding of basic email protocols POP IMAP SMTP Knowledge of backup and restore procedures Excellent interpersonal skills client service skills Qualifications MCA BE B TECH Computer Science IT background will be preferred Excellent communication skills both written and verbal 0-1 year of Experience required To know more about the company Website http www vertexinfosoft com Job Type Full-time Pay 17 600 00 - 25 000 00 per month Benefits Cell phone reimbursement Health insurance Paid sick time Provident Fund Work Location In person