The RMA and IT Support Executive is responsible for managing the Return Merchandise Authorization RMA process ensuring efficient handling of product returns replacements and repairs Additionally the role encompasses providing technical support to internal teams and follow up with support service center maintaining IT infrastructure and ensuring seamless IT operations within the organization Key Responsibilities RMA Management Coordinate and manage the entire RMA process including product returns replacements and repairs Liaise with customers vendors and internal departments to process RMAs efficiently Maintain accurate records of returned products and track the status of each RMA case Analyze return trends to identify recurring issues and recommend corrective actions Ensure compliance with company policies and warranty terms during the RMA process winpro com sg IT Support Provide first-line technical support to internal users addressing hardware software and network issues Install configure and maintain computer systems printers and other IT equipment Manage user accounts permissions and access rights in accordance with company policies Monitor and maintain IT infrastructure to ensure optimal performance and security Document technical issues and solutions for future reference and knowledge sharing Assist in IT projects including system upgrades migrations and deployments Qualifications Bachelor s degree in Information Technology Computer Science or a related field Minimum of 2 years of experience in RMA processes and IT support roles Proficiency in troubleshooting hardware and software issues Familiarity with IT service management tools and ticketing systems Strong understanding of network configurations and security protocols Excellent communication and interpersonal skills Ability to multitask and manage time effectively in a fast-paced environment Job Types Full time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Provident Fund Schedule Rotational shift Work Location In person Application Deadline 15 08 2025 Expected Start Date 06 09 2025

📌 Rma Coordinator (New Delhi)
🏢 Important Business
📍 New Delhi